TROUBLESHOOTING
- Why isn't my movie playing?
- I have an LG Smart TV and my Cineplex Store app is not allowing me to login or isn't loading, what should I do?
- Why can’t I download or make purchases through Cineplex Store app on my XBOX 360?
- How do I log in to the Cineplex Store?
- I’m a Best Buy / Geek Squad customer and my PIN doesn’t work / your website says it is invalid.
- My movie seems slow and choppy.
- I'm getting low volume on my Samsung TV.
- I can't purchase on my Smart TV.
- My web browser is saying my system is not compatible.
- I received a Device Registration Error. What do I do?
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