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  1. Cineplex
  2. CINEPLEX.COM, MOBILE APP & E-TICKETS
  • GENERAL APP INFORMATION
  • HOW TO USE CINEPLEX.COM
  • E-TICKETS
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Welcome to Guest Services at Cineplex Entertainment.

If you have an inquiry or would like to share your experience with us,  we’re here to help!
08:00 am – 11:00 pm EST

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Phone

Call us at 1-800-333-0061

After Hours Contact

If our offices are closed, email us here.

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CINEPLEX.COM, MOBILE APP & E-TICKETS

GENERAL APP INFORMATION

  • Which devices is the Cineplex app available for?
  • How do I download the Cineplex app?
  • How do I purchase tickets using the Cineplex app?
  • Why can’t I see showtimes for a certain date?
  • How do I access my tickets?
  • Can I use Apple Pay or Google Pay to purchase tickets or food?
See all 16 articles

HOW TO USE CINEPLEX.COM

  • I am having an issue logging in to your existing Cineplex account using social networks, what should I do?
  • I am having an issue signing up for a new Cineplex account using social networks, what should I do?
  • How do I find showtimes?
  • When will showtimes be available for the upcoming week?
  • How do I know if a showtime is sold out?
  • Where can I find a Cineplex theatre?
See all 7 articles

E-TICKETS

  • 3rd Party Subscription Services
  • Can I use vouchers, promo code, admit ones and certificates to purchase tickets online?
  • Do I need to create a Cineplex account to buy tickets online?
  • Do I need to print my tickets?
  • How do I purchase tickets online?
  • How do I resend my online tickets?
See all 10 articles
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