GENERAL MOVIE & THEATRE INFORMATION

PRICING

• How much does a ticket cost?
• What are the age groups for a Child/ Senior/ General tickets?
• What is Cineplex Tuesday?

PAYMENT

• How can I refund my movie ticket?
• Is There a Service Fee?
• What Forms of Payment Are Accepted for Online Tickets?
• What is Mastercard Securecode?
• What is Verified by VISA?
• What is Visa Checkout?

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TRAILERS & RATINGS

• Why is my preferred movie not playing at my theatre?
• What Does the Rating "STC" Mean?
• What do the film ratings stand for?
• Who can I contact if I don't agree with a film's rating?

TIMEPLAY

• What is Mystuff And How Does It Work?
• Do I Have to Register With TimePlay in Order to Participate in an Interactive Experience?
• Which Theatres Offer TimePlay Experience?
• What Is The TimePlay Interactive Experience?

THEATRE OPERATIONS

• Can I Wear Costumes to Film Screening?
• Hours of Operation
• Popcorn Parties
• Lost and Found

FOOD AND BEVERAGE

• Food and beverage nutritional information.
• Can I bring my own food into the theatre?
• Are popcorn and drinks refillable?

REALD 3D

• What is RealD 3D?
• What movies are playing in 3D?
• Is there a charge for 3D glasses?

UltraAVX

• What is UltraAVX?

D-BOX

• What is D-BOX?
• Are there any restrictions on who can see a D-BOX movie?
• Can I bring food & drinks into D-BOX?

4DX

• Is 4DX Wheelchair Accessible with Space For a Wheelchair?
• What Is 4DX?
• What movies are playing in 4DX?
• Do I have to wear 3D glasses for a 4DX film?
• Do’s and Don’ts of 4DX.
• Can I bring food & drinks into 4DX?

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VIP

• Are CC and DS Available in VIP
• What is VIP?
• VIP "Dinner At The Movies "
• Is there an age restriction for VIP cinemas?
• What food & beverage items are on the VIP menu?
• How does In-Seat Service work?

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BARCO ESCAPE

• What is Barco Escape?
• Which theatres have Barco Escape?
• What movies will be playing in Barco Escape?
• Does the Barco Escape experience play throughout the entire movie?
• Is Barco Escape reserved seating?

CAPTIONING AND DESCRIBED SERVICES

• Am I Limited to Where I Can Sit if I am Using Either Captiview or Fidelio?
• Can I Bring My Own Headphones For Use With the Fidelio System?
• Do I Have to Pay to Use the Captiview or Fidelio Systems?
• Do You Offer Captioning and Described Services on All Films?
• Do You Offer Captiview and Fidelio in English and French?
• Does Captiview and Fidelio Work With 3D Movies?

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ACCESS 2 PROGRAM

• Do you Offer Discounts for Persons with Disabilities?
• Can I use Access 2 Card for Advanced Tickets?
• Terms & Conditions for Access 2
• Who Should I Contact if I Have a Problem With my Acces 2 Card?
• Where Can I Get More Information About the Access 2 Program?
• Can I Use the Access 2 Card to Attend Movies in IMAX, UltraAVX, or Front Row Centre Events (Such as the Met Opera)?

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