GENERAL MOVIE & THEATRE INFORMATION
THEATRES RE-OPENING
- What food / beverages are available for purchase at this time?
- What if I’m not feeling well and I already have a ticket?
- I see on the seating chart that seats are only available in pairs. What can we do if we are looking to purchase more than two tickets?
- When are the movies that were postponed being released in theatres?
- Is it mandatory for everyone in the theatre to wear masks? / Why are you not making it mandatory for everyone to wear a mask?
- Do your theatres have hand sanitizer?
THEATRE OPERATIONS
PRICING
PAYMENT
- How can I refund my movie ticket?
- Is There a Service Fee?
- What Forms of Payment Are Accepted for Online Tickets?
- What is Mastercard Securecode?
- What is Verified by VISA?
- What is Visa Checkout?
FOOD AND BEVERAGE
TRAILERS & RATINGS
CAPTIONING AND DESCRIBED SERVICES
- Am I Limited to Where I Can Sit if I am Using Either Captiview or Fidelio?
- Can I Bring My Own Headphones For Use With the Fidelio System?
- Do I Have to Pay to Use the Captiview or Fidelio Systems?
- Do You Offer Captioning and Described Services on All Films?
- Do You Offer Captiview and Fidelio in English and French?
- Does Captiview and Fidelio Work With 3D Movies?
ACCESS 2 PROGRAM
- Do you offer discounts for persons with disabilities?
- Terms & Conditions for Access 2
- Where can I get more information about the Access 2 Program?
- Can I use my Access 2 Card for advanced tickets?
- Who should I contact if I have a problem with my Access 2 Card?
- Which types of movies can I use the Access 2 Card towards?
TIMEPLAY
REALD 3D
VIP
- What is VIP?
- Is there an age restriction for VIP cinemas?
- What food & beverage items are on the VIP menu?
- VIP "Dinner At The Movies "
- How does In-Seat Service work?
- Do I need a movie ticket to enter the VIP Lounge?
UltraAVX
ScreenX
4DX
- What Is 4DX?
- What movies are playing in 4DX?
- Is 4DX Wheelchair Accessible with Space For a Wheelchair?
- Do I have to wear 3D glasses for a 4DX film?
- Do’s and Don’ts of 4DX.
- Can I bring food & drinks into 4DX?