GENERAL MOVIE & THEATRE INFORMATION

THEATRES RE-OPENING

• What food / beverages are available for purchase at this time?
• What if I’m not feeling well and I already have a ticket?
• I see on the seating chart that seats are only available in pairs. What can we do if we are looking to purchase more than two tickets?
• When are the movies that were postponed being released in theatres?
• Is it mandatory for everyone in the theatre to wear masks? / Why are you not making it mandatory for everyone to wear a mask?
• Do your theatres have hand sanitizer?

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THEATRE OPERATIONS

• How do I contact your Guest Services team?
• Hours of Operation
• Lost and Found
• Popcorn Parties
• Can I Wear Costumes to Film Screening?

PRICING

• How much does a ticket cost?
• What are the age groups for a Child/ Senior/ General tickets?
• What is Cineplex Tuesday?

PAYMENT

• How can I refund my movie ticket?
• Is There a Service Fee?
• What Forms of Payment Are Accepted for Online Tickets?
• What is Mastercard Securecode?
• What is Verified by VISA?
• What is Visa Checkout?

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FOOD AND BEVERAGE

• Food and beverage nutritional information.
• Can I bring my own food into the theatre?
• Are popcorn and drinks refillable?

TRAILERS & RATINGS

• Why is my preferred movie not playing at my theatre?
• What do the film ratings stand for?
• What Does the Rating "STC" Mean?
• Who can I contact if I don't agree with a film's rating?

CAPTIONING AND DESCRIBED SERVICES

• Am I Limited to Where I Can Sit if I am Using Either Captiview or Fidelio?
• Can I Bring My Own Headphones For Use With the Fidelio System?
• Do I Have to Pay to Use the Captiview or Fidelio Systems?
• Do You Offer Captioning and Described Services on All Films?
• Do You Offer Captiview and Fidelio in English and French?
• Does Captiview and Fidelio Work With 3D Movies?

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ACCESS 2 PROGRAM

• Do you offer discounts for persons with disabilities?
• Terms & Conditions for Access 2
• Where can I get more information about the Access 2 Program?
• Can I use my Access 2 Card for advanced tickets?
• Who should I contact if I have a problem with my Access 2 Card?
• Which types of movies can I use the Access 2 Card towards?

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TIMEPLAY

• What Is The TimePlay Interactive Experience?
• Do I Have to Register With TimePlay in Order to Participate in an Interactive Experience?
• Which Theatres Offer TimePlay Experience?
• What is Mystuff And How Does It Work?

REALD 3D

• What is RealD 3D?
• What movies are playing in 3D?
• Is there a charge for 3D glasses?

VIP

• What is VIP?
• Is there an age restriction for VIP cinemas?
• What food & beverage items are on the VIP menu?
• VIP "Dinner At The Movies "
• How does In-Seat Service work?
• Do I need a movie ticket to enter the VIP Lounge?

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UltraAVX

• What is UltraAVX?

ScreenX

• What is ScreenX?
• Which theatres offer ScreenX?

4DX

• What Is 4DX?
• What movies are playing in 4DX?
• Is 4DX Wheelchair Accessible with Space For a Wheelchair?
• Do I have to wear 3D glasses for a 4DX film?
• Do’s and Don’ts of 4DX.
• Can I bring food & drinks into 4DX?

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D-BOX

• What is D-BOX?
• Are there any restrictions on who can see a D-BOX movie?
• Can I bring food & drinks into D-BOX?