CINEPLEX STORE SUPPORT
LEARN MORE
- How many SCENE points can I earn/redeem for renting and buying digital movies?
- When will a movie be available to purchase at the Cineplex Store?
- How do I manage devices in my Cineplex Store account?
- Does the Cineplex Store have movies available in French?
- How do I update the Cineplex channel/app on my Roku?
- How do I update the Cineplex app on my Samsung Smart TV?
GETTING STARTED
- Where to redeem Promotional Code/PIN
- How do I select surround sound preferences on my Samsung TV?
- How can I link my Roku to the Cineplex Store?
- I’m a Best Buy / Geek Squad customer with a PIN – what do I do with it?
- How do I rent or purchase a movie using the iOS or Apple TV Cineplex Store apps?
- How do I rent or buy from the Cineplex Store?
TROUBLESHOOTING
- Why isn't my movie playing?
- I have an LG Smart TV and my Cineplex Store app is not allowing me to login or isn't loading, what should I do?
- Why can’t I download or make purchases through Cineplex Store app on my XBOX?
- How do I log in to the Cineplex Store?
- I’m a Best Buy / Geek Squad customer and my PIN doesn’t work / your website says it is invalid.
- My movie seems slow and choppy.
ACCOUNT & PAYMENTS
- I have an older gift card I purchased at Costco why can't I redeem it for a movie?
- What payment methods can I use?
- I forgot my password, how do I recover it?
- Why am I required to enter a billing address when redeeming a coupon or when paying with a Cineplex Gift Card?
- How do I remove a device from my account?
- How do I change my Cineplex Store email address?
CINEPLEX MOVIE MERCHANDISE
- Can I order items that are sold out?
- How can I buy movie merchandise online?
- Merchandising Terms & Conditions
- Can I redeem SCENE points for movie merchandise?
- Can I earn SCENE points with movie merchandise purchase?
- Can I use a Cineplex Gift Card to purchase movie merchandise?
WAYS TO WATCH
SUPERTICKET
- What is a SuperTicket?
- How much is a SuperTicket?
- How do I get a SuperTicket?
- How do I upgrade to SuperTicket after watching the movie in theatre?
- How do I redeem a SuperTicket?
- What SuperTickets are currently available?
SAMSUNG TV FREE MOVIE RENTALS
- What is the Samsung TV Free Movie Rental promotion?
- How do I participate in the promotion?
- What are the eligibility dates for the promotion?
- How do I find the Cineplex Store app on my Samsung Smart TV?
- How can I find my Samsung TV model number?
- Do I need a Cineplex Account to participate?