To complete some account actions (e.g.: changing your password), you are required to confirm that you were the one who made the request by email. If you did not receive an email, however, please check the following:
- Check your spam or junk folders.
- Ensure that the correct email address is associated with your Cineplex account, by navigating to:
- Manage Your Cineplex Account
- Profile > Personal Information
If the email address needs to be updated, or if you require any further assistance, please contact our Guest Service team and they will be happy to assist you.