When you're at the theatre, a ticket may be refunded up to 30 minutes after the feature film has started. Please request to speak with a member of the team and they would be happy to assist you.
If you purchased your tickets online and you are unable to make it to your show, contact our Guest Service team by pressing the “Contact Us” button below. Please have your Booking ID ready.
Please note, in some cases, refunds may not be possible.
To our valued guests: If you are holding tickets for an event or film that has been cancelled or rescheduled due to current circumstances, we would be happy to offer you an exchange or refund.
- For a refund please contact our Guest Services team at firstname.lastname@example.org .
- For an exchange visit your local theatre once it has reopened.