When you're at the theatre, a ticket may be refunded up to 30 minutes after the feature film has started. Please request to speak with a member of the team and they would be happy to assist you.
If you purchased your tickets online and you are unable to make it to your show, please click on the “Need More Help, Click Here” button below and a Guest Service agent will be able to assist you with your request. By choosing the Chat or Phone options during business hours, your request can be handled immediately.
When contacting us, please have the following information handy.
- Booking ID
Please note, in some cases, refunds may not be possible.