When you're at the theatre, a ticket may be refunded up to 30 minutes after the feature film has started. Please request to speak with a member of the team and they would be happy to assist you.
If you purchased your tickets online and you are unable to make it to your show, contact our Guest Service team by pressing the “Click Here For Help” button below. By choosing the Chat or Phone options during business hours, your request can be handled immediately.
When contacting us, please have your Booking ID ready.
Please note, in some cases, refunds may not be possible.