If there has been three unsuccessful attempts to login to your Cineplex Account our Fraud Prevention Team will lock your account in order to protect you and your account information. You can reset your password online by following the easy instructions found here. If you have questions about your Cineplex Connect account you can always contact our Guest Services Team for assistance here.
Security experts agree that using the same username and password for multiple services is a risky behavior. To ensure your security, we ask that you to reset your Cineplex Connect password and please ensure that it is unique, strong and private.