How do I contact your Guest Services team? GuestServices Updated February 20, 2019 06:38 Follow If you have an inquiry or would like to share your experience with us, we’re here to help! 10:00 am – 11:00 pm EST CHAT Click HERE to chat with us PHONE 1-800-333-0061 EMAIL Click HERE to email us Contact us by phone or chat during business hours. Related articles How can I refund my movie ticket? I forgot my SCENE card; can I still get my SCENE points? Careers at Cineplex Why is my preferred movie not playing at my theatre? Food and beverage nutritional information.